Refund policy
Our Commitment to Unparalleled Customer Service
We pride ourselves on delivering an exceptional service experience that you're compelled to share with your inner circle. Your satisfaction is at the heart of everything we do. Should there be any aspect of your experience that does not meet your expectations, we warmly invite you to reach out to us at contact@houseofthen.com. We are here to ensure your concerns are addressed with care and urgency.
Effortless Returns & Exchanges - A Testament to Our Service Excellence
We understand the importance of flexibility and peace of mind when shopping with us. To honor our commitment to your satisfaction, we offer a seamless return and exchange policy:
- 14-Day Peace of Mind Guarantee: Feel free to return or exchange any product for any reason within 14 days of purchase. We ask only that the item remains in its original condition, free from damage and unwashed.
- Keep the Tags On: Please ensure all original tags remain attached to the product for a successful return or exchange.
- Hassle-Free Refunds: Upon receiving your return, we will process a full refund or arrange an exchange, as per your request. While the original cost of shipping is not refundable, this policy ensures that your investment in us is always risk-free.
- Exchanges Made Easy: For exchanges, Then proudly covers the reshipping costs, following the receipt and processing of your return. This is our way of saying thank you for choosing us and to show our dedication to your happiness.
- Start Your Return with Ease: Initiating a return is simple. Please contact us at orders@houseofthen.com, and our support team will guide you through the process, making it as smooth and straightforward as possible.
Your trust in Then is immensely valued. Our promise to you is more than just the delivery of high-quality products—it's a commitment to excellence in every interaction and a dedication to ensuring your complete satisfaction. Welcome to the House of Then, where exceptional service is our standard.